Return, Refund and Exchange policy

General Policy
Once an order has been completed, the item cannot be returned, refunded, or exchanged unless one of the following situations applies:

• The customer received a product that was not the one ordered.

• The product delivered differs from the details provided on our website, including its specifications, features, description, or advertised information.

• The product arrives in a damaged, defective, or spoiled condition.

• The order was delivered later than the delivery period stated in our Shipping Policy.

Requirements for Refund Claims
To request a refund, customers must submit sufficient proof of the issue. This includes:

• A single, uninterrupted video of the parcel being opened, with the unopened package, shipping label, outer packaging, and received product clearly visible.

• A video demonstrating the product during its initial operation or use, if applicable.

• Photos, order records, and any other information or documentation that may be required to verify the claim.

Time Limit for Claims
Customers must contact delightfulgifts@outlook.com within 24 hours after receiving the order to submit any return or refund request.

Claims Not Meeting the Requirements
Requests made after the specified 24-hour period will not be considered. Claims without the necessary proof or supporting materials will likewise be rejected.